Here is how to add your hours to receive leads, if you do not have your hours set, you will not receive any leads that day. This is only for Round Robin # 1 users.

Each day when sales reps log in they will be prompted for their schedule for the day. Sales reps provide the hours during which they are available to promptly respond to leads.

A sales rep is considered available during the hours they entered (unless they change their status to 'busy').

If a sales rep is going to be unable to respond to leads for a short while they can click the "Available" indicator and a popup will allow them to set their status to Busy. When they return they can click Busy and simply change their status back to available.

When someone is busy for less than an hour the round-robin system will track how many leads they "missed" and when they return will see that they "catch up". If someone is busy longer than an hour they are removed from the round-robin queue and will not "catch up" when they return.

If for some reason you do not receive the pop-up, you can also select your name in the Upper Right Corner, and go to "Off Work"

This will prompt you to log your hours:

Then click "Set my Schedule"
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