What is an e-lead Auto Reply?
This is an automatic e-mail response that a lead receives each time that they inquiry via e-lead.
How do I turn on/off the dealership's e-lead auto reply?
*Please note, you must have admin permission level to complete this
Click on your name in the upper right corner
Click on "Settings"
Click on "Dealership Name"
Click on "E-leads"
Toggle to "Assignment and AutoReply"
Checking the "Automatically reply to incoming e-leads with a customer message" will turn on the auto-reply. Unchecking the box will turn it off.
You can also edit the sender name, and subject and choose your template (or message).
How do I edit the Auto Reply Message?
If you are looking to edit to your e-lead auto reply, you will need to edit the template.
*Please note, you must have admin permission level to complete this
Click on your name in the upper right corner
Click on "Settings"
Click on "Dealership Name"
Click on "Templates"
Then you will want to find the corresponding template to the e-lead auto reply (see above). and click "edit". Be sure to click "Save Changes" at the bottom!
You can then edit the messaging to your preference:
